Equip managers to hold the difficult conversations empathy and human communication requires.
Building Empathy and Human Communication Skills
A practical programme in empathy and human communication for professionals who are accountable for results, not just awareness.
📍 Abu Dhabi🗓️ 5 training days📚 4 modules🎓 Accredited certificate
5intensive training days
4scientific modules
8training sessions
32detailed points
Course Overview
Data on empathy and human communication is abundant; insight about it is not. Most disputes about human communication begin as a conversation that was handled badly. Across sectors, teams that rehearse the practice within people management and development outperform teams that only plan it. It establishes a shared vocabulary for empathy and human communication so that teams can disagree productively about it. The level assumes working familiarity with the workforce but no prior formal training in this aspect of people management and development. Progress on human communication is usually lost in the gap between approval and execution. They leave able to brief senior management on empathy and human communication in terms that support a decision. Sessions alternate between guided analysis of human communication and supervised application. Work concludes with a self-assessment of the practice within people management and development that participants can repeat annually.
Expected Learning Outcomes
Design the appeals or grievance route attached to human communication.
Build the internal capability for empathy and human communication rather than depending on external support indefinitely.
Design a practical operating method for human communication that fits the organisation's size and maturity.
Estimate what empathy and human communication costs to run properly, and what is lost when it is not.
Structure records relating to human communication so they satisfy legal and privacy obligations.
Pilot changes to empathy and human communication before rolling them out organisation-wide.
Who Should Attend
Consultants and advisers supporting clients on empathy and human communication.
Human resources managers and business partners responsible for human communication.
Employee relations specialists handling cases arising from empathy and human communication.
Public sector officials applying human communication within a regulated framework.
Reward and compensation staff whose frameworks interact with empathy and human communication.
Line managers who apply human communication in practice.
Course Modules
Empathy and human communication: communication and employee understanding
2 sessions · 8 pointsSession 1What your existing data already says about empathy and human communication
- State the purpose of empathy and human communication in one sentence a new manager would understand.
- Build the competence framework that supports human communication.
- Draft the minimum viable people policy for empathy and human communication.
- Establish who is informed, consulted and accountable in human communication.
Session 2Reviewing human communication against what actually happened
- Compare intended and actual outcomes of empathy and human communication honestly.
- Record the rationale for each significant choice made about human communication.
- Plan succession for roles most exposed to empathy and human communication.
- Estimate the cost of human communication and the cost of leaving it unchanged.
Human communication: policy design and legal footing
2 sessions · 8 pointsSession 1Keeping records on human communication that are lawful and useful
- Train line managers on empathy and human communication rather than handling every case centrally.
- Document the reasoning for every exception granted under human communication.
- Pilot changes to empathy and human communication in one area before wider rollout.
- Distinguish symptoms from causes when human communication underperforms.
Session 2The conversation about human communication managers most often avoid
- Confirm records relating to empathy and human communication meet retention and privacy rules.
- Script the difficult conversation human communication requires and rehearse it.
- Review empathy and human communication for unintended equity effects across groups.
- Identify single points of dependency in human communication and reduce them.
Human communication: records, privacy and legal defensibility
2 sessions · 8 pointsSession 1The decisions in human communication that cannot be delegated
- Name a single owner for each element of empathy and human communication.
- Agree what will be standardised in human communication and what will not.
- Test the policy on empathy and human communication against three real cases from the past year.
- Set the review interval for human communication and who attends.
Session 2Keeping empathy and human communication alive after the initial push
- Check that records of empathy and human communication answer the questions likely to be asked.
- Set escalation thresholds for human communication that work out of hours.
- Establish what evidence demonstrates empathy and human communication is under control.
- Identify the data the organisation already holds that bears on human communication.
Human communication: cost, benefit and workforce planning
2 sessions · 8 pointsSession 1The cost of human communication and how to present it
- Agree the smallest change to empathy and human communication that would be visibly useful.
- Record what was learned when human communication did not go as planned.
- Build the appeals route for empathy and human communication and publish it.
- Benchmark the organisation's human communication against comparable operations.
Session 2Costing human communication honestly, including the cost of inaction
- Reduce the variation in how empathy and human communication is carried out between teams.
- Check that human communication complies with current labour regulation in every location.
- Design the communication for empathy and human communication around the questions people will actually ask.
- Ask employees what human communication feels like from their side.
Choose the package that suits you
Silver Package
At least 3 people
USD1,250
- Workshop or Program Participation
- Airport Transfers
- Customized Badge
- Expert Mentorship (Private Sessions)
- Supervision & Secretarial Services
- Accredited Certificate of Participation
- Complete Training Kit
- Coffee Break
- Closing Ceremony
Gold Package
At least 3 people
USD1,850
- 5-night stay in a 5-star hotel
- Workshop or Program Participation
- Airport Transfers
- Customized Badge
- Expert Mentorship (Private Sessions)
- Supervision & Secretarial Services
- Accredited Certificate of Participation
- Complete Training Kit
- Coffee Break
- Closing Ceremony
Complete your registration
We will contact you within one business day to confirm.