Build a concise control plan for detailed process mapping that colleagues can follow without further explanation.
Building Detailed Process Maps to Identify Improvement Opportunities
A working programme in detailed process mapping for managers who have to deliver with existing resources.
📍 Cairo🗓️ 5 training days📚 4 modules🎓 Accredited certificate
5intensive training days
4scientific modules
8training sessions
32detailed points
Course Overview
Variation in detailed process mapping is the enemy; averages conceal it. Inspection catches problems in this part of quality and productivity management; it does not prevent them. It is pitched for practitioners with responsibility for the wider quality and productivity management agenda, not for observers of it. Plans for detailed process mapping often fail at the handover point between functions. The programme builds the judgement to know which parts of the practice within quality and productivity management to standardise and which to leave flexible. The teaching approach is deliberately practical: participants build a control plan for the quality and productivity management capability as they go. Post-incident reviews keep identifying weaknesses in detailed process mapping that were visible long before the incident. The course covers this area of quality and productivity management at the level of detail needed to act, and stops there. It ends with a prioritised list of changes to the practice within quality and productivity management that the participant is prepared to defend internally.
Expected Learning Outcomes
Link improvement in detailed process mapping to a financial outcome leadership recognises.
Design the internal audit programme covering detailed process mapping.
Review contracts and agreements for the obligations they create around detailed process mapping.
Verify that improvements to detailed process mapping have held six months after they were introduced.
Prepare the evidence required for external certification of detailed process mapping.
Sustain gains achieved in detailed process mapping through control and review.
Who Should Attend
Managers of multi-site operations seeking consistency in detailed process mapping.
Inspection and testing staff verifying detailed process mapping.
Training officers building problem-solving capability in detailed process mapping.
Certification and accreditation coordinators preparing evidence on detailed process mapping.
Quality managers and coordinators responsible for detailed process mapping.
Procurement and contracting staff whose agreements set obligations around detailed process mapping.
Course Modules
Detailed process mapping: waste, flow and productivity
2 sessions · 8 pointsSession 1Control plans for detailed process mapping that catch problems early
- Identify the data already collected that bears on detailed process mapping.
- Write standard work for detailed process mapping with the people who perform it.
- Establish the boundary of detailed process mapping and record what sits outside it.
- Build the competence framework that supports detailed process mapping.
Session 2Solving the defect in detailed process mapping that keeps returning
- Map the handovers in detailed process mapping between functions and secure them.
- Build the internal briefing that explains detailed process mapping to those affected.
- Set out how exceptions to detailed process mapping are requested and approved.
- Benchmark detailed process mapping against a comparable operation and record the gap.
Detailed process mapping: standard work and sustaining gains
2 sessions · 8 pointsSession 1Comparing detailed process mapping with recognised practice
- Measure current variation in detailed process mapping before attempting improvement.
- Design the internal audit schedule covering detailed process mapping.
- Remove steps in detailed process mapping that add effort without adding assurance.
- Record the rationale for each significant choice made about detailed process mapping.
Session 2Agreeing what good actually means for detailed process mapping
- Set the review cadence that sustains gains in detailed process mapping.
- Link the improvement in detailed process mapping to a financial figure leadership recognises.
- Set the review interval for detailed process mapping and who attends.
- Calculate the cost of poor quality attributable to detailed process mapping.
Detailed process mapping: internal audit and certification evidence
2 sessions · 8 pointsSession 1Building the method for detailed process mapping step by step
- Write down the assumptions underpinning the approach to detailed process mapping.
- Identify non-value-adding steps in detailed process mapping and remove them.
- Train the team handling detailed process mapping in the problem-solving method being used.
- Identify where judgement in detailed process mapping is legitimate and where it is not.
Session 2Sustaining the gain on detailed process mapping after the project ends
- Confirm that reporting on detailed process mapping reaches the people who can act.
- Apply structured root cause analysis to the top defect in detailed process mapping.
- Record what was tried on detailed process mapping and did not work, and why.
- Confirm that those complying with detailed process mapping understand why it exists.
Detailed process mapping: mapping the process as actually performed
2 sessions · 8 pointsSession 1What to measure in detailed process mapping and what to ignore
- Define supplier quality requirements affecting inputs to detailed process mapping.
- Build a control plan for detailed process mapping identifying what is checked, when and by whom.
- Reduce the variation in how detailed process mapping is carried out between teams.
- Identify the few causes responsible for most defects in detailed process mapping.
Session 2Removing steps from detailed process mapping that add no value
- Establish what evidence demonstrates detailed process mapping is under control.
- Define acceptance criteria for detailed process mapping in advance.
- Verify that improvements to detailed process mapping held six months later.
- Define quality for detailed process mapping in terms the customer would recognise.
Choose the package that suits you
Silver Package
At least 3 people
USD1,250
- Workshop or Program Participation
- Airport Transfers
- Customized Badge
- Expert Mentorship (Private Sessions)
- Supervision & Secretarial Services
- Accredited Certificate of Participation
- Complete Training Kit
- Coffee Break
- Closing Ceremony
Gold Package
At least 3 people
USD1,850
- 5-night stay in a 5-star hotel
- Workshop or Program Participation
- Airport Transfers
- Customized Badge
- Expert Mentorship (Private Sessions)
- Supervision & Secretarial Services
- Accredited Certificate of Participation
- Complete Training Kit
- Coffee Break
- Closing Ceremony
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