Document information technology governance to the level a new engineer could operate it.
Building Comprehensive Corporate Information Technology Governance Frameworks
A structured, applied course in information technology governance — designed to be used the week you return.
📍 Abu Dhabi🗓️ 5 training days📚 4 modules🎓 Accredited certificate
5intensive training days
4scientific modules
8training sessions
32detailed points
Course Overview
Security and delivery speed are traded against each other in information technology governance whether or not anyone says so. Technical debt in the wider technology and systems delivery agenda is borrowed against future delivery capacity, at compound interest. Practitioner evidence points the same way: this part of technology and systems delivery improves fastest where responsibility for it is named and owned. It is pitched for practitioners with responsibility for information technology governance, not for observers of it. It concentrates on the parts of the wider technology and systems delivery agenda that determine outcomes and treats the rest proportionately. The programme uses small-group work so that each participant's treatment of the technology and systems delivery discipline is examined, not just described. Participants develop a defensible line of reasoning for the choices they make about information technology governance. Plans for this aspect of technology and systems delivery often fail at the handover point between functions. The closing exercise tests whether the participant's plan for this part of technology and systems delivery survives a hostile question.
Expected Learning Outcomes
Identify the failure points in information technology governance most likely to cause loss, and control them first.
Distinguish the parts of information technology governance that must be standardised from those that require judgement.
Structure the service desk and support model for information technology governance.
Assess and manage third-party and cloud dependencies in information technology governance.
Anticipate the objections that information technology governance will attract internally and answer them in advance.
Design the architecture of information technology governance around its failure modes, not only its happy path.
Who Should Attend
IT managers and service owners responsible for information technology governance.
Database administrators managing data within information technology governance.
Analysts producing the data on which decisions about information technology governance rest.
Experienced practitioners formalising an approach to information technology governance that has grown up informally.
Information security specialists protecting information technology governance.
Network and communications engineers supporting information technology governance.
Course Modules
Information technology governance: architecture and designing for failure
2 sessions · 8 pointsSession 1Documenting information technology governance so someone else can operate it
- Test the failover for information technology governance rather than assuming it works.
- Collect evidence on the present handling of information technology governance before proposing changes.
- Build the competence framework that supports information technology governance.
- Check that records of information technology governance answer the questions likely to be asked.
Session 2Monitoring information technology governance from the user's point of view
- Identify single points of dependency in information technology governance and reduce them.
- Record the technical debt in information technology governance and schedule repayment.
- State the availability and recovery objectives for information technology governance as numbers.
- Measure current load on information technology governance and project it forward twelve months.
Information technology governance: security, identity and least privilege
2 sessions · 8 pointsSession 1Making information technology governance work when resources are constrained
- Agree the indicators that will show whether information technology governance is improving.
- Document the runbook for information technology governance to the level a new engineer could use.
- Distinguish symptoms from causes when information technology governance underperforms.
- Prepare the summary of information technology governance that senior management will read.
Session 2The change to information technology governance that caused the last outage
- Review access rights on information technology governance and remove what is no longer needed.
- Set delivery and reliability indicators for information technology governance the team trusts.
- Apply change control to information technology governance including emergency changes.
- Agree what will be standardised in information technology governance and what will not.
Information technology governance: incident response and severity
2 sessions · 8 pointsSession 1What has to be agreed before work on information technology governance starts
- Assess the exit route from any cloud or vendor dependency in information technology governance.
- Review logging on information technology governance for coverage and retention.
- Configure alerting on information technology governance that reflects what users experience.
- Confirm every release of information technology governance can be rolled back within a defined time.
Session 2Proving the backup of information technology governance by restoring it
- Identify the single points of failure in information technology governance.
- Run a load test on information technology governance at expected peak plus a margin.
- Assign responsibility for keeping documentation of information technology governance current.
- Restore a backup of information technology governance in a test environment and time it.
Information technology governance: documentation, support and handover
2 sessions · 8 pointsSession 1Designing information technology governance around how it will fail
- Map the handovers in information technology governance between functions and secure them.
- Arrange the handover of information technology governance so capability survives staff changes.
- Check that information technology governance still works when volumes rise unexpectedly.
- Reduce the variation in how information technology governance is carried out between teams.
Session 2The paperwork for information technology governance that is actually needed
- Agree the smallest change to information technology governance that would be visibly useful.
- Remove steps in information technology governance that add effort without adding assurance.
- Benchmark the organisation's information technology governance against comparable operations.
- Confirm the support model and escalation path for information technology governance.
Choose the package that suits you
Silver Package
At least 3 people
USD1,250
- Workshop or Program Participation
- Airport Transfers
- Customized Badge
- Expert Mentorship (Private Sessions)
- Supervision & Secretarial Services
- Accredited Certificate of Participation
- Complete Training Kit
- Coffee Break
- Closing Ceremony
Gold Package
At least 3 people
USD1,850
- 5-night stay in a 5-star hotel
- Workshop or Program Participation
- Airport Transfers
- Customized Badge
- Expert Mentorship (Private Sessions)
- Supervision & Secretarial Services
- Accredited Certificate of Participation
- Complete Training Kit
- Coffee Break
- Closing Ceremony
Complete your registration
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