Structure the service desk and support model for web application caching.
Building Caching Systems to Accelerate Web Applications
Turn web application caching from a stated policy into a practice your organisation can evidence.
📍 Istanbul🗓️ 5 training days📚 4 modules🎓 Accredited certificate
5intensive training days
4scientific modules
8training sessions
32detailed points
Course Overview
Systems supporting web application caching fail in ways that are obvious afterwards and invisible before. The documentation for this area of technology and systems delivery is accurate only until the next release. Buying a tool rarely fixes the wider technology and systems delivery agenda; the underlying capability has to be built internally first. Work is grounded in real cases drawn from web application caching, which each participant adapts to conditions in their own organisation. Participants finish able to explain this strand of technology and systems delivery to a non-specialist audience without losing precision. Participants come from operational and oversight roles, and both perspectives on this area of technology and systems delivery are used deliberately. The programme converts web application caching from an area of general awareness into a set of repeatable practices. Across sectors, teams that rehearse the technology and systems delivery capability outperform teams that only plan it. The closing exercise tests whether the participant's plan for this part of technology and systems delivery survives a hostile question.
Expected Learning Outcomes
Design the architecture of web application caching around its failure modes, not only its happy path.
Test the organisation's response to web application caching under conditions that are less than ideal.
Measure delivery and reliability of web application caching with indicators teams trust.
Design a training and briefing approach that sustains competence in web application caching.
Document web application caching to the level a new engineer could operate it.
Translate policy on web application caching into procedures that hold up under day-to-day pressure.
Who Should Attend
Service desk and support leads handling incidents in web application caching.
Department heads accountable for the results of web application caching.
IT managers and service owners responsible for web application caching.
Operations staff who encounter the consequences of web application caching directly.
Software engineers and technical leads building web application caching.
Quality and test engineers verifying web application caching.
Course Modules
Web application caching: documentation, support and handover
2 sessions · 8 pointsSession 1Running an incident on web application caching calmly
- Rehearse the briefing on web application caching that would follow an incident.
- Set the review interval for web application caching and who attends.
- Decide what will be stopped to create capacity for web application caching.
- Define the trigger that would require web application caching to be redesigned.
Session 2Sizing capacity for web application caching on measured growth
- Confirm every release of web application caching can be rolled back within a defined time.
- Reduce the variation in how web application caching is carried out between teams.
- Apply change control to web application caching including emergency changes.
- Rank the weaknesses in web application caching by consequence rather than by ease of fixing.
Web application caching: monitoring, alerting and observability
2 sessions · 8 pointsSession 1Comparing web application caching with recognised practice
- Close out actions on web application caching rather than leaving them open indefinitely.
- Set delivery and reliability indicators for web application caching the team trusts.
- Confirm the support model and escalation path for web application caching.
- Check that records of web application caching answer the questions likely to be asked.
Session 2Where web application caching typically breaks, and why
- Prepare the summary of web application caching that senior management will read.
- Map the handovers in web application caching between functions and secure them.
- Test the failover for web application caching rather than assuming it works.
- Measure current load on web application caching and project it forward twelve months.
Web application caching: incident response and severity
2 sessions · 8 pointsSession 1Building lasting competence in web application caching
- Confirm that those complying with web application caching understand why it exists.
- Inventory third-party dependencies inside web application caching and their update status.
- Document the runbook for web application caching to the level a new engineer could use.
- Set escalation thresholds for web application caching that work out of hours.
Session 2Dependencies and supply chain risk in web application caching
- Assess the exit route from any cloud or vendor dependency in web application caching.
- Restore a backup of web application caching in a test environment and time it.
- Agree what will be standardised in web application caching and what will not.
- Review logging on web application caching for coverage and retention.
Web application caching: requirements, targets and service levels
2 sessions · 8 pointsSession 1Monitoring web application caching from the user's point of view
- Confirm data retention and deletion rules applied within web application caching.
- Identify the single points of failure in web application caching.
- State the availability and recovery objectives for web application caching as numbers.
- Record the technical debt in web application caching and schedule repayment.
Session 2The change to web application caching that caused the last outage
- Write down the assumptions underpinning the approach to web application caching.
- Run a load test on web application caching at expected peak plus a margin.
- Agree the smallest change to web application caching that would be visibly useful.
- Identify single points of dependency in web application caching and reduce them.
Choose the package that suits you
Silver Package
At least 3 people
USD1,250
- Workshop or Program Participation
- Airport Transfers
- Customized Badge
- Expert Mentorship (Private Sessions)
- Supervision & Secretarial Services
- Accredited Certificate of Participation
- Complete Training Kit
- Coffee Break
- Closing Ceremony
Gold Package
At least 3 people
USD1,850
- 5-night stay in a 5-star hotel
- Workshop or Program Participation
- Airport Transfers
- Customized Badge
- Expert Mentorship (Private Sessions)
- Supervision & Secretarial Services
- Accredited Certificate of Participation
- Complete Training Kit
- Coffee Break
- Closing Ceremony
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