Define the scope and boundaries of cross-generational respect so that responsibility for it is unambiguous.
Building a Culture of Respect and Acceptance Across Generations
A senior-level treatment of cross-generational respect, focused on what changes outcomes.
Course Overview
Policy on cross-generational respect is judged by how it is applied in the difficult cases, not the easy ones. The organisation's reputation as an employer is built or lost through the people management and development capability. Where the wider people management and development agenda is measured, it improves; where it is only discussed, it drifts. They leave able to brief senior management on cross-generational respect in terms that support a decision. What blocks progress on the practice within people management and development is usually unclear ownership rather than unclear intent. It is written for people who have to make this aspect of people management and development work with the resources they already have. The course sets out a working method for cross-generational respect that participants can apply the week they return. Cases are chosen to expose the trade-offs in the wider people management and development agenda rather than to illustrate ideal conditions. The course ends by identifying what the participant will stop doing to make this area of people management and development sustainable.
Expected Learning Outcomes
Reduce avoidable variation in how cross-generational respect is carried out across teams.
Measure the effect of cross-generational respect on retention, performance and engagement.
Address the equity and inclusion implications of cross-generational respect deliberately.
Handle exceptions to cross-generational respect consistently and document the reasoning.
Align cross-generational respect with the organisation's workforce plan rather than treating it in isolation.
Diagnose whether a problem in cross-generational respect is one of design, resourcing or discipline.
Who Should Attend
Senior leaders accountable for the culture cross-generational respect produces.
Internal communications staff explaining cross-generational respect to the workforce.
Experienced practitioners formalising an approach to cross-generational respect that has grown up informally.
Internal auditors reviewing how cross-generational respect is designed and operated.
Learning and development officers building capability in cross-generational respect.
Talent and organisational development specialists working on cross-generational respect.
Course Modules
Cross-generational respect: evidence, data and honest measurement
2 sessions · 8 pointsSession 1Applying cross-generational respect consistently to the person you like least
- Anticipate the objections cross-generational respect will raise and prepare the answers.
- Name a single owner for each element of cross-generational respect.
- Establish what evidence demonstrates cross-generational respect is under control.
- Reduce the variation in how cross-generational respect is carried out between teams.
Session 2Costing cross-generational respect honestly, including the cost of inaction
- Set the consistency check that catches uneven application of cross-generational respect.
- Record the rationale for each significant choice made about cross-generational respect.
- Define acceptance criteria for cross-generational respect in advance.
- Agree the indicators that will show whether cross-generational respect is improving.
Cross-generational respect: records, privacy and legal defensibility
2 sessions · 8 pointsSession 1Explaining cross-generational respect so people believe it
- Define who decides on cross-generational respect and who may only recommend.
- Build the appeals route for cross-generational respect and publish it.
- Check that cross-generational respect complies with current labour regulation in every location.
- Agree the smallest change to cross-generational respect that would be visibly useful.
Session 2Piloting a change to cross-generational respect before committing
- Design the communication for cross-generational respect around the questions people will actually ask.
- Check that cross-generational respect still works when volumes rise unexpectedly.
- Plan succession for roles most exposed to cross-generational respect.
- Collect evidence on the present handling of cross-generational respect before proposing changes.
Cross-generational respect: exceptions, appeals and difficult cases
2 sessions · 8 pointsSession 1Reading the current state of cross-generational respect honestly
- Review cross-generational respect for unintended equity effects across groups.
- Confirm records relating to cross-generational respect meet retention and privacy rules.
- Set out how exceptions to cross-generational respect are requested and approved.
- Set the annual review point for cross-generational respect and who attends.
Session 2Closing out cross-generational respect and capturing what was learned
- Document the reasoning for every exception granted under cross-generational respect.
- Set escalation thresholds for cross-generational respect that work out of hours.
- Arrange the handover of cross-generational respect so capability survives staff changes.
- Identify the data the organisation already holds that bears on cross-generational respect.
Cross-generational respect: the manager conversation that decides the outcome
2 sessions · 8 pointsSession 1Getting other functions to support cross-generational respect
- Estimate the cost of cross-generational respect and the cost of leaving it unchanged.
- Train line managers on cross-generational respect rather than handling every case centrally.
- Confirm that reporting on cross-generational respect reaches the people who can act.
- Pilot changes to cross-generational respect in one area before wider rollout.
Session 2Keeping records on cross-generational respect that are lawful and useful
- Ask employees what cross-generational respect feels like from their side.
- State the purpose of cross-generational respect in one sentence a new manager would understand.
- Compare the cost of cross-generational respect with the cost of its absence.
- Identify single points of dependency in cross-generational respect and reduce them.
Choose the package that suits you
Silver Package
At least 3 people
- Workshop or Program Participation
- Airport Transfers
- Customized Badge
- Expert Mentorship (Private Sessions)
- Supervision & Secretarial Services
- Accredited Certificate of Participation
- Complete Training Kit
- Coffee Break
- Closing Ceremony
Gold Package
At least 3 people
- 5-night stay in a 5-star hotel
- Workshop or Program Participation
- Airport Transfers
- Customized Badge
- Expert Mentorship (Private Sessions)
- Supervision & Secretarial Services
- Accredited Certificate of Participation
- Complete Training Kit
- Coffee Break
- Closing Ceremony
Complete your registration
We will contact you within one business day to confirm.