Measure patient experience of health quality culture and act on what it shows.
Building a Culture of Quality and Excellence in Health Institutions
A working programme in health quality culture for managers who have to deliver with existing resources.
📍 Tunis🗓️ 5 training days📚 4 modules🎓 Accredited certificate
5intensive training days
4scientific modules
8training sessions
32detailed points
Course Overview
Cost pressure and quality expectations on health quality culture are rising at the same time. Accreditation bodies assess the health and pharmaceutical services capability on documented evidence of consistent practice. Cases are chosen to expose the trade-offs in this area of health and pharmaceutical services rather than to illustrate ideal conditions. Participants gain a clear basis for measuring what health quality culture has actually achieved. It is pitched for practitioners with responsibility for the health and pharmaceutical services discipline, not for observers of it. A common pattern is strong design of the practice within health and pharmaceutical services paired with weak follow-through. Participants leave with a method for health quality culture, not a set of opinions about it. Comparative studies of this part of health and pharmaceutical services across sectors find the same handful of failure points recurring. It closes by agreeing the smallest change to this strand of health and pharmaceutical services that would make a visible difference.
Expected Learning Outcomes
Estimate what health quality culture costs to run properly, and what is lost when it is not.
Assess and control infection risk associated with health quality culture.
Anticipate the objections that health quality culture will attract internally and answer them in advance.
Build the internal capability for health quality culture rather than depending on external support indefinitely.
Control cost per episode within health quality culture without shifting risk to patients.
Build informed consent and ethics practice into health quality culture.
Who Should Attend
Quality staff verifying that health quality culture performs as designed.
Accreditation and compliance officers preparing evidence on health quality culture.
Infection prevention and control practitioners covering health quality culture.
Regulatory affairs specialists handling health quality culture.
Procurement and contracting staff whose agreements set obligations around health quality culture.
Supply chain and biomedical staff supporting health quality culture.
Course Modules
Health quality culture: infection prevention and patient safety
2 sessions · 8 pointsSession 1What to measure in health quality culture and what to ignore
- Reduce the variation in how health quality culture is carried out between teams.
- Close the loop: confirm changes to health quality culture improved the indicator they targeted.
- Apply structured root cause analysis to the last adverse event involving health quality culture.
- Confirm licensing and regulatory requirements applying to health quality culture are met.
Session 2The evidence assessors will ask for on health quality culture
- Identify infection transmission risks created by health quality culture and control them.
- Confirm patient data handled within health quality culture meets confidentiality obligations.
- Record the rationale for each significant choice made about health quality culture.
- Agree what will be standardised in health quality culture and what will not.
Health quality culture: cost, efficiency and sustainability of the service
2 sessions · 8 pointsSession 1Moving health quality culture from approval to execution
- Check that consent processes within health quality culture are genuinely informed.
- Confirm competence and continuing development for staff delivering health quality culture.
- Plan continuity of health quality culture during surge and outbreak conditions.
- Establish what evidence demonstrates health quality culture is under control.
Session 2The cost of health quality culture and how to present it
- Verify cold chain and storage conditions for materials used in health quality culture.
- Check that health quality culture still works when volumes rise unexpectedly.
- Agree the indicators that will show whether health quality culture is improving.
- Define acceptance criteria for health quality culture in advance.
Health quality culture: quality indicators and patient outcome
2 sessions · 8 pointsSession 1Designing health quality culture so it helps rather than obstructs care
- Map the clinical workflow for health quality culture as it is actually performed.
- Reduce unwarranted variation in health quality culture between shifts and sites.
- Set the review interval for health quality culture and who attends.
- Cost health quality culture per episode and identify avoidable waste.
Session 2Making incident reporting on health quality culture safe for staff
- Verify six months later that changes to health quality culture have held.
- Identify where judgement in health quality culture is legitimate and where it is not.
- Match staffing levels on health quality culture to measured demand across the week.
- Confirm the incident reporting route for health quality culture is quick and non-punitive.
Health quality culture: regulation, licensing and accreditation evidence
2 sessions · 8 pointsSession 1Medication safety checkpoints inside health quality culture
- Build medication safety checks into health quality culture at the point of highest risk.
- Build the internal briefing that explains health quality culture to those affected.
- Plan the sequence in which improvements to health quality culture will be introduced.
- Set escalation thresholds for health quality culture that work out of hours.
Session 2Auditing health quality culture at the bedside, not in the binder
- Measure patient experience of health quality culture and feed it back to the team.
- Confirm that reporting on health quality culture reaches the people who can act.
- Prepare the response for the most likely failure in health quality culture.
- Review whether health quality culture is aligned with the objectives of the clinical service.
Choose the package that suits you
Silver Package
At least 3 people
USD1,250
- Workshop or Program Participation
- Airport Transfers
- Customized Badge
- Expert Mentorship (Private Sessions)
- Supervision & Secretarial Services
- Accredited Certificate of Participation
- Complete Training Kit
- Coffee Break
- Closing Ceremony
Gold Package
At least 3 people
USD1,850
- 5-night stay in a 5-star hotel
- Workshop or Program Participation
- Airport Transfers
- Customized Badge
- Expert Mentorship (Private Sessions)
- Supervision & Secretarial Services
- Accredited Certificate of Participation
- Complete Training Kit
- Coffee Break
- Closing Ceremony
Complete your registration
We will contact you within one business day to confirm.