Measure the effect of urgent versus important tasks on retention, performance and engagement.
Balancing Urgent and Important Tasks
A concise, decision-focused programme covering urgent versus important tasks end to end.
📍 Abu Dhabi🗓️ 5 training days📚 4 modules🎓 Accredited certificate
5intensive training days
4scientific modules
8training sessions
32detailed points
Course Overview
People decide what urgent versus important tasks really means by watching who gets promoted. A process for important tasks that managers quietly work around has already failed. Exercises escalate in difficulty, ending with the ambiguous situations that make this area of people management and development hard in practice. The level assumes working familiarity with the workforce but no prior formal training in urgent versus important tasks. Mature organisations treat the wider people management and development agenda as a standing capability rather than a project that finishes. The programme builds the judgement to know which parts of important tasks to standardise and which to leave flexible. This programme builds urgent versus important tasks from first principles, without padding and without omitting what matters. Ambition around important tasks outruns capacity unless the sequencing is deliberate. Participants finish with a short, specific brief on this strand of people management and development ready to put in front of a decision maker.
Expected Learning Outcomes
Build the evidence base on important tasks from data the organisation already collects.
Agree the first three actions on urgent versus important tasks that will be taken on returning to work.
Review contracts and agreements for the obligations they create around important tasks.
Structure records relating to urgent versus important tasks so they satisfy legal and privacy obligations.
Integrate important tasks with reward, development and performance processes.
Establish what evidence would demonstrate that urgent versus important tasks is under control.
Who Should Attend
Talent and organisational development specialists working on urgent versus important tasks.
Line managers who apply important tasks in practice.
Reward and compensation staff whose frameworks interact with urgent versus important tasks.
Specialists advising senior management on important tasks.
Internal communications staff explaining urgent versus important tasks to the workforce.
Public sector officials applying important tasks within a regulated framework.
Course Modules
Urgent versus important tasks: cost, benefit and workforce planning
2 sessions · 8 pointsSession 1Comparing urgent versus important tasks with recognised practice
- Write down the assumptions underpinning the approach to urgent versus important tasks.
- Prepare the response for the most likely failure in important tasks.
- Compare intended and actual outcomes of urgent versus important tasks honestly.
- State the purpose of important tasks in one sentence a new manager would understand.
Session 2Reviewing important tasks against what actually happened
- Script the difficult conversation urgent versus important tasks requires and rehearse it.
- Train line managers on important tasks rather than handling every case centrally.
- Plan the sequence in which improvements to urgent versus important tasks will be introduced.
- Record the rationale for each significant choice made about important tasks.
Important tasks: the manager conversation that decides the outcome
2 sessions · 8 pointsSession 1Appeals and grievances arising from important tasks
- Confirm that those complying with urgent versus important tasks understand why it exists.
- Identify the data the organisation already holds that bears on important tasks.
- Close out actions on urgent versus important tasks rather than leaving them open indefinitely.
- Compare the cost of important tasks with the cost of its absence.
Session 2Keeping records on important tasks that are lawful and useful
- Measure the effect of urgent versus important tasks on retention and performance, not activity.
- Pilot changes to important tasks in one area before wider rollout.
- Document the reasoning for every exception granted under urgent versus important tasks.
- Build the internal briefing that explains important tasks to those affected.
Important tasks: records, privacy and legal defensibility
2 sessions · 8 pointsSession 1Explaining important tasks so people believe it
- Design the communication for urgent versus important tasks around the questions people will actually ask.
- Review important tasks for unintended equity effects across groups.
- Build the appeals route for urgent versus important tasks and publish it.
- Set out how exceptions to important tasks are requested and approved.
Session 2Costing urgent versus important tasks honestly, including the cost of inaction
- Confirm records relating to urgent versus important tasks meet retention and privacy rules.
- Estimate the resource important tasks requires to run as designed.
- Test the policy on urgent versus important tasks against three real cases from the past year.
- Set the annual review point for important tasks and who attends.
Important tasks: exceptions, appeals and difficult cases
2 sessions · 8 pointsSession 1Making important tasks work when resources are constrained
- Verify six months later that changes to urgent versus important tasks have held.
- Name a single owner for each element of important tasks.
- Check that records of urgent versus important tasks answer the questions likely to be asked.
- Build the competence framework that supports important tasks.
Session 2Escalation and decision rights in important tasks
- Ask employees what urgent versus important tasks feels like from their side.
- Identify single points of dependency in important tasks and reduce them.
- Check that urgent versus important tasks complies with current labour regulation in every location.
- Confirm that contractual obligations around important tasks are understood.
Choose the package that suits you
Silver Package
At least 3 people
USD1,250
- Workshop or Program Participation
- Airport Transfers
- Customized Badge
- Expert Mentorship (Private Sessions)
- Supervision & Secretarial Services
- Accredited Certificate of Participation
- Complete Training Kit
- Coffee Break
- Closing Ceremony
Gold Package
At least 3 people
USD1,850
- 5-night stay in a 5-star hotel
- Workshop or Program Participation
- Airport Transfers
- Customized Badge
- Expert Mentorship (Private Sessions)
- Supervision & Secretarial Services
- Accredited Certificate of Participation
- Complete Training Kit
- Coffee Break
- Closing Ceremony
Complete your registration
We will contact you within one business day to confirm.